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| Phone Hours: Mon-Fri 9-5 EST |
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| Maintenance & Support |
 Any product is only as good as the company supporting it.
This is especially true with business communications systems. While ACS has the resources to provide complete, integrated solutions on a national basis, our customer service is tailored to the needs of each individual customer. We pride ourselves in delivering personal service and attention.
- Basic Maintenance Program
- Platinum Service Program
- Preventive Maintenance Program
- Service Options Overview
Partnership Approach- We take a partnership approach to maintenance -- enabling you to minimize your maintenance expense and customize the support to meet your unique needs. We provide flexible Partnership Hours that you use how you see fit -- for maintenance, moves/adds/changes, engineering, or training.
Unique Online Access- ACS allows customers to view the status of all repairs, add/move/change requests, order entry, and accounts receivable in real time through our exclusive ACSnetview system. Just another example of how ACS is easy to do business with.
Sophisticated Remote Alarm Notification- Customers can maximize with ACS's Outpost monitoring system. Real-time monitoring, proactive problem detection, and 24 x 7 trouble ticketing of your system, modem access, power, and environmental conditions mean minimum downtime.
Prompt, Personal Attention- With access to over 1,200 certified service professionals, each ACS branch office is ready and able to handle your service requests quickly and courteously. In addition, our National Service Center, National Engineering Center, and Technical Assistance Center provide backup and support to our clients.
Unparalleled Performance- Our web enabled Call Center enables us to constantly improve service through call tracking and performance reports. Remote diagnostic capabilities help us enhance system availability by finding and correcting problems remotely.
World Class Technical Support- More than 1,200 highly trained technicians support our customers' 24 hours a day, seven days a week. We also maintain a full capabilities engineering group for superior technical support. Together, these technicians and engineers deliver customer service and response times that are second to none. Even in the rare event of system failure, we guarantee a personal response in less than two hours.
Professional Service- Our technicians deliver expert system design reviews, installation, testing, and post-installation maintenance. Highly skilled and factory trained, our certified technicians possess an average of 15 years experience. They'll get the job done right, the first time. |
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